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Shipping Policy

Free Shipping

If you order over $50.00 worth of Petgohappy products, your shipping is free. The sale price also counts in this offer so if your items are on sale and a voucher code is used and the order sums to $50 or more, the shipping will be free.

*Please note all orders outside the USA are subject to shipping charges over $50 purchase value


U.S. SHIPPING DESTINATIONS AND RATES

Petgohappy ships to all 48 contiguous United States, Alaska, Hawaii, Puerto Rico and Guam.

Orders placed during weekends and holidays will be processed the next available business day.

Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.

INTERNATIONAL SHIPPING

Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. Petgohappy cannot determine these fees during the checkout process.In most cases it takes from 10-25 business days.

As we ship via DHL/UPS/FEDEX/EMS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.

Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.

Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.